dubai138 Platform Privacy Notice
This page describes what we collect when you use dubai138 and how we keep that data protected. We at dubai138 operate under jurisdiction-restricted access, and our privacy commitments reflect the legal requirements of the regions where our service is available. Your data security is central to how we run our platform.
We collect information to verify your identity, process your deposits and withdrawals, detect fraud, and improve your experience on our sportsbook, live-dealer tables, and slot games. We do not sell your data to third parties. We share information only with payment processors, compliance partners, and service providers who help us operate dubai138 securely.
Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of where your information is stored. This notice covers account data, transaction history, device information, and cookies. If you have questions about how we handle your data, contact our support team.
What We Collect and Why
We collect your full name, email address, phone number, and national ID number when you open an account on dubai138. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about account activity. Your ID is encrypted and stored separately from your account profile.
We collect transaction data—deposit amounts, withdrawal requests, payment method, and timestamps—to process your requests and detect unusual patterns that may indicate fraud or account compromise. This data is retained for seven years to meet regulatory requirements in supported jurisdictions.
We collect device information including your IP address, browser type, operating system, and device identifier when you access dubai138. This helps us detect unauthorized access attempts and ensure our platform runs smoothly across Android, iOS, and desktop browsers. We also log your gameplay activity—which games you play, how long you play, and your session timestamps—to improve our service and troubleshoot technical issues.
We use cookies to remember your login status, language preference, and betting history. Cookies also help us measure how users navigate dubai138 and which features are most popular. You can disable cookies in your browser settings, but some platform functions may not work correctly without them.
We collect your address, proof of residence, and selfie during account verification. This information is used only for KYC (Know Your Customer) compliance and is deleted after verification is complete, unless we are required by law to retain it.
Our Data Protection Commitments
We encrypt all data in transit using SSL (Secure Sockets Layer) technology. Your password is hashed and never stored in plain text. We do not have access to your password—only you can reset it using your registered email address.
We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners mobile banking, local payment, online payment, e-wallet) only to process your deposits and withdrawals. These processors have their own privacy policies and are bound by data-protection agreements with us. We also share data with compliance and fraud-detection partners to verify your identity and prevent money laundering.
We do not share your data with marketing partners or advertisers. We do not use your information to build profiles for sale to third parties. If we are required by law to disclose your data—for example, to a court order or regulatory authority—we will notify you unless we are legally prohibited from doing so.
We retain your account data for as long as your account is active. If you close your account, we retain transaction records for seven years to comply with financial regulations. We delete cookies and device logs after 90 days unless you remain an active user.
Our platform is used by players across Jakarta, Surabaya, Bandung, Medan, and Semarang. We apply the same privacy standards to all users regardless of location. If you access dubai138 from a jurisdiction where our service is not available, you are responsible for verifying that your use complies with local law.
We review this privacy notice annually and update it if our practices change. Material changes will be announced in your account dashboard. Continued use of dubai138 after an update means you accept the new terms.